SHIPPING & DELIVERY
Please read this before e-mailing your order to us. Thank you!
MAGE HERBALS is an Arizona based, privately owned and operated business originally established in 2001 under the name Sonsa Rae Skincare. We make products for customers nationwide in the U.S. If you live in a country outside the U.S. please read this entire message as shipping is often cost prohibitive.
After ordering, please allow 7-10 business days for delivery as most of our products are custom made. At the end of each week, we make products to fill the orders that come in during that week. After they're packaged up and the cost of shipping to your particular address has been determined, depending on how you want us to send it, we then e-mail you an invoice via PayPal with the exact amount of the shipping - no more and no less. We have found, over the years, that this works best for everyone. As soon as we receive notification that you have paid the invoice, we ship your product and send you the tracking number.
USPS Priority Mail is the fastest and most economical way to send the product in the U.S. For the small flat rate box, which holds 3 bars of soap or other small items such as perfume and lip balm, the cost is $6.80 and the package arrives in 2-3 days. The dimensions of this box are 8-5/8" x 5-3/8" x 1-5/8". The next size up is the medium flat rate box, which costs $13.45. The dimensions for this box are 11" x 8-1/2" x 5-1/2". Of course, it's entirely up to you... we'll send it however you want... your options being USPS, UPS or FedEx. We will send you the tracking number as soon as your order ships, whichever way you choose with the exception of a single bar of soap enclosed in a padded envelope, which costs $2.95 (+/-) via USPS, including tracking, not including the envelope (.55).
For international orders ~ we need to forewarn you that shipping heavy items to countries outside the U.S. is extremely expensive. This is the reason why the shopping cart is disabled. It's easier for us to share this information with you before you've paid for the order rather than have you find this out afterward, decide not to place the order because the cost of shipping is prohibitive, and for us to have to refund your money. If you still want us to ship to your country regardless of the cost, no problem. We have shipped products to several countries. Soap is the most expensive item to ship overseas because of the weight.
After you receive your order, we dearly appreciate feedback as to what condition it arrived in and, of course, how the products work for you. Our mission is to ensure that you are completely satisfied with your purchase. If you're not satisfied for any reason please contact us immediately so we can address the issue.
After ordering, please allow 7-10 business days for delivery as most of our products are custom made. At the end of each week, we make products to fill the orders that come in during that week. After they're packaged up and the cost of shipping to your particular address has been determined, depending on how you want us to send it, we then e-mail you an invoice via PayPal with the exact amount of the shipping - no more and no less. We have found, over the years, that this works best for everyone. As soon as we receive notification that you have paid the invoice, we ship your product and send you the tracking number.
USPS Priority Mail is the fastest and most economical way to send the product in the U.S. For the small flat rate box, which holds 3 bars of soap or other small items such as perfume and lip balm, the cost is $6.80 and the package arrives in 2-3 days. The dimensions of this box are 8-5/8" x 5-3/8" x 1-5/8". The next size up is the medium flat rate box, which costs $13.45. The dimensions for this box are 11" x 8-1/2" x 5-1/2". Of course, it's entirely up to you... we'll send it however you want... your options being USPS, UPS or FedEx. We will send you the tracking number as soon as your order ships, whichever way you choose with the exception of a single bar of soap enclosed in a padded envelope, which costs $2.95 (+/-) via USPS, including tracking, not including the envelope (.55).
For international orders ~ we need to forewarn you that shipping heavy items to countries outside the U.S. is extremely expensive. This is the reason why the shopping cart is disabled. It's easier for us to share this information with you before you've paid for the order rather than have you find this out afterward, decide not to place the order because the cost of shipping is prohibitive, and for us to have to refund your money. If you still want us to ship to your country regardless of the cost, no problem. We have shipped products to several countries. Soap is the most expensive item to ship overseas because of the weight.
After you receive your order, we dearly appreciate feedback as to what condition it arrived in and, of course, how the products work for you. Our mission is to ensure that you are completely satisfied with your purchase. If you're not satisfied for any reason please contact us immediately so we can address the issue.
